Terms and Conditions

Terms & Conditions

Terms of Business
By entering this site you agree to the terms of business stated here. The placement of an online order indicates your acceptance of these terms and conditions.
Company information
We operate under UK law.

If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not the order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. (Errors and Omissions accepted).

All prices are shown in pounds sterling (£).  

Discount Codes
Only one discount code can be used per order.
How to Make a Purchase
Browse through each department and select which items you wish to purchase by adding them to the shopping basket.   Once you have completed your shopping go to the Checkout to complete your order.  You will be asked a series of questions, requesting your necessary personal details to complete the payment.  By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods.

All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or security issues. 

Please ensure your details are correct at the point of purchase as we are unable to change them before the goods are dispatched.

We accept the following major credit and debit cards: - PayPal, Visa, Mastercard, Switch, Solo, Delta, Visa Electron and Maestro.  

We always endeavour to ensure our website is fully up to date so that items on the website are in stock. Sometimes items sell out very quickly, meaning we have no stock left.   When this happens we try our best to offer alternatives or let you know when they will be back in.

Delivery and Liability
Once we received your order, we will send you an automated email to confirm that we have received it.   We do reserve the right to decline your order, if that’s the case we will contact you if we require further information or we are unable to fulfil your order.  
We endeavour to deliver in timeframes outlined in the Delivery section, however are reliant upon third party carriers such as Royal Mail and cannot be held liable for any delays and or loss caused by delays.

LouMae Designs offer a quibble free return policy with 7 days of receipt of item. Please email us at [email protected], quoting your order number, and send the item back to LouMae Designs, 143 Mortlake Road, Richmond, Surrey TW9 4AW. We advise all returns are sent recorded delivery.
At LouMae Designs we strive to adhere to consistently high standards and offer an excellent service.   If for whatever any reason you are dissatisfied with the service we have provided you, please let us know. We need to know if things do go wrong so we can rectify for next time.
Please email us at [email protected] alternatively send a letter to: LouMae Designs, 143 Mortlake Road, Richmond, Surrey, TW9 4AW.  You may also wish to call us on 0208 4872800 or 07766414517.      .

Privacy Policy
Our policy is fairly simple, we will never share any of your information with 3rd parties, except for the following purposes: -

  • We are required to do so by law, regulation or legal process

  • To keep you informed about LouMae Designs and any special offers (we may use an outside company to distribute emails on our behalf)

  • To assess and monitor this website to improve the customer experience

 We ask you to supply the following personal information during the ordering process: -
- Name, postal address, email, telephone number and credit card details.
There details are used to:

  • Process the order, take payment and despatch the product you have purchased

  • Send a confirmation email

  • To keep you updated on any new products or offers LouMae Designs may have

LouMae Designs do not participate in the selling, renting or sharing of information to other companies.  

If you wish to remove your name from our mailing list, please write to us at [email protected] with ‘unsubscribe’ in the email title.  
Privacy and Cookies
In addition we may employ cookies:

  • To recognise users

  • To track individual shopping carts through the ordering process.

  •  This website sets performance cookies. 
    These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

If you prefer, you can set your browser to refuse cookies

Product Descriptions
LouMae Designs makes all reasonable efforts to display the products listed for sale as accurately as possible.   They are used solely for general information and guidance only.  

Faulty Products
You must notify us of any product that you deem to be defective or not of satisfactory quality within 7 days from the date of delivery.  

We shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.
Target Audience
Our website is not targeted at children and orders from children under the age of 18 must gain the necessary parental consent.
Changes to these terms
LouMae Designs reserves the right to amend or make any changes to all or part of this site at any give time without prior consent including the Terms and Conditions, Delivery and Refunds and Exchanges.


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